Grey & Black Embroidered Comforter with Sheet Set

Comforter: 104" x 90", Two Sham: 20" x 36", Cushion: 18" x 18", Breakfast Pillow: 12" x 18", Flat Sheet: 108" x 102", Fitted Sheet: 72" x 84" + 14", Two Pillowcases: 20" x 40"

Comforter: 104" x 90", Two Shams: 20" x 36", Cushion: 18" x 18", Breakfast Pillow: 12" x 18", Flat Sheet 108" x 102", Fitted Sheet 78" x 80" + 14" , Two Pillowcases: 20" x 40"

Comforer: 90"x 90", Two Shams: 20"x 26", Cushion: 18"x 18", Breakfast Pillow: 12" x 18", Flat Sheet: 90"x 102", Fitted Sheet: 60"x 80"+14", Two Pillowcases: 20"x 30

Shipping Methods

We primarily use USPS (United States Postal Service) or UPS (United Parcel Service) Ground services for shipping, depending on the specific situation and destination. These services offer reliable and cost-effective shipping solutions, allowing us to deliver your order safely and promptly.

Shipping Locations

We ship to most locations within the contiguous United States. However, please note that we do not ship to the following areas:

• Alaska
• Hawaii
• APO/FPO addresses
• PO Boxes
• Channel Islands
• Scilly Isles
• Northern Ireland
• Isle of Wight
• Scottish Highlands
• Isle of Man
• Scottish Islands

If you reside in one of the above-listed areas, we regret that we are unable to process your order for shipping at this time.

Shipping Timeframes:

Our goal is to process and ship your order as quickly as possible. Once your order is confirmed and payment is received, please allow 1-2 business days for order processing. After processing, shipping times may vary depending on your location and the shipping method chosen.You will receive a shipping confirmation email with tracking information as soon as your order is dispatched, allowing you to track your package's progress.

Shipping Costs

Shipping costs are calculated based on your order's weight, size, destination, and the chosen shipping method. You can review the shipping cost during the checkout process before finalizing your purchase.

Shipping Delays

While we strive to meet estimated delivery times, please be aware that unforeseen circumstances, such as extreme weather conditions or carrier delays, may cause shipping delays. We apologize for any inconvenience these delays may cause and appreciate your understanding.

General Guidelines for Returns

• Eligibility: To be eligible for a return, your item must be in its original condition, unused, and in the same packaging as when you received it.

• Return Period: You have 30 days from the date of delivery to initiate a return.

• Return Authorization: Before returning any item, please contact our customer support team to request a return authorization. 

• Return Shipping: Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received the wrong item or a defective product). In such cases, we will provide a prepaid return shipping label.

• Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may request that you provide photos or other documentation to assist in the resolution process.

Exchanges

If you wish to exchange an item for a different size, color, or style, please contact our customer support team to initiate the exchange process. We will guide you through the steps to ensure you receive the desired item.

Cancellations

If you need to cancel an order, please do so as soon as possible. Once an order has been processed and shipped, it cannot be canceled, but you may initiate a return following the guidelines mentioned above.

Contact Us

If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help you and ensure your satisfaction with your shopping experience at ESCA.